What would you like to do today? I am a new customer and want to activate my Virgin Mobile device. I want to move my phone number from another carrier to Virgin Mobile. I am a current customer and I want to swap Virgin Mobile devices. I am a parent or guardian activating a device for someone under 13 years old. I do have the phones in my possession. I want to activate the iPhones on a Sprint prepaid service. IPhone 4s on prepaid. Just bought three new iPhone 4s for my kids. The Model: MF270LL/A. I bought my iPhones from BestBuy, I did not sign up for any contract, There was no mention of restrictions on the Bestbuys.com neither on the receipts. I do have the phones in my possession. The iPhones was bought within the last week, from two different stores, and one mail-order I want to activate the iPhones on a Sprint prepaid service. I tried on the WEB, with this result: 'There was a problem with the MEID/ESN you provided. Double-check it was entered correctly and try again. If you need help finding the MEID/ESN for the device you are attempting to activate, use our help guide on the right. Otherwise, please call Customer Care at 855-639-4644.' I have called the above number and they tell me that the phone cannot be activated on a prepaid service, only on a postpaid plan, I have called them three times with the same result. Sprint themselves sells this exact phone as prepaid here: I tried to get this resolved using the chat on sprint.com, here is an excerpt of the chat: -- Customer: I just want to be totally certain that I understand - you do confirm that 'SPRINT will not connect this phone under a prepaid term under any circumstances'. Leaving me with a brick. The only way I could get this on prepaid service would be to jailbreak it, and go with at t/tmobile -? Agent: The device can only be activated with Sprint postpaid service, yes, you do have the option to unlocked the device, however, it is still not a guarantee that the device work since the device manufactured to work only where it was activated originally. -- What is going on here, could you please answer these questions: 1) Why do Sprint not want my business? 2) Is it really legal to put phones out on the market which cannot be made to work, while the exact same phone is advertised for that same service on sprint.com? A VERY frustrating start of my relationship with Sprint. Sprint doesn’t allow interoperability of their “branded/labeled” handsets on their network. That is to say, a Sprint device can only be used with a Sprint plan, a Sprint prepaid device can only be used with a Sprint prepaid plan, a Virgin Mobile device can only be used on a Virgin Mobile plan, a Boost Mobile device can only be used on a Boost Mobile plan, etc. Even though the devices may look the same (e.g., iPhone 4s), they are restricted to the particular “carrier” and plan.
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March 2018
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